Privacy Policy

At Onward Health & Wellness, your privacy is a responsibility we take seriously. This Privacy Policy explains how we collect, use and share your personal information when you use our website, make purchases or use our services. How we handle your health information is described in our HIPAA Privacy Policy.

1. Information we collect

A. Automatically collected information. When you browse our website, we automatically collect certain details from your device ("Browsing Information"), including:

• Browser type and version
• IP address and time zone
• Device type and operating system
• Referring websites and search terms
• Pages you visit and how you interact with our site

We collect this using tools such as cookies (small data files stored on your device), log files (which record visitor actions on the site) and web beacons, pixels or tags (which help us understand engagement).

B. Information you provide. When you make a purchase or submit a form, we collect "Purchase Information", which may include:

• Your name, email address and phone number
• Billing and shipping addresses
• Payment information, such as card details

Together, these are referred to as "Personal Information".

2. How we use your information

We use your Personal Information to:

• Fulfill orders and process payments
• Send confirmations, invoices and updates
• Communicate with you about your order or services
• Screen for fraud and security threats
• Improve our website and understand how it is used
• Deliver personalized content or marketing, if you have opted in

3. Sharing your information

We may share your Personal Information with trusted partners for the purposes above, including:

• Analytics tools, such as Google Analytics, to understand visitor behavior
• Payment processors and other service providers to complete your transactions

We never sell your personal data to third parties for their own marketing.

We may also disclose information to comply with legal requirements, such as subpoenas or law enforcement requests, or to protect our rights and the safety of others.

You can opt out of interest-based advertising through Facebook Ads settings, Google Ads settings, Microsoft (Bing) Ads settings or the Digital Advertising Alliance.

4. Data retention

We keep your Purchase Information for our records unless you ask us to delete it. This helps us maintain transaction history, answer service questions and meet compliance obligations.

5. Your rights

Depending on where you live, you may have the right to:

• Access or correct your personal information
• Request deletion of your data
• Opt out of targeted advertising
• Withdraw consent for marketing communications at any time

6. Website analytics and your privacy choices

We use Google Analytics on general pages of this website (such as our home, treatment, pricing and contact pages) to count visits and understand which pages are useful. We have turned off Google's advertising and demographic features, and we do not use Google Analytics on our condition-specific pages or mental health articles.

Your choices. If your browser sends a Global Privacy Control (GPC) or "Do Not Track" signal, our site does not load Google Analytics for you at all. You can also block analytics with the Google Analytics opt-out browser add-on or your browser's privacy settings. Opting out does not affect your ability to use this site or book care.

7. Text messaging (SMS)

If you give us your mobile number and agree to receive text messages, we use it only to send information messages such as appointment reminders and account notifications.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your mobile phone number and your SMS opt-in consent are never sold, rented or shared with anyone else. The only exception is the text-messaging service providers that deliver our messages for us, and they may not use your information for any other purpose.

Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. See our Terms of Service for details.

8. Policy updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. Changes will be posted here with an updated effective date.

9. Contact us

If you have questions about our privacy practices or would like to request access to your information, please contact:

Onward Health & Wellness, LLC
1900 Hines St SE, Suite 190, Salem, OR 97302
Phone: (971) 208-9249
Email: contact@onwardclinic.com